Help
Support
Questions, billing issues, or feedback? We're here to help. Most answers are below, and you can always reach us directly.
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Common questions
How do I restore my Pro subscription?
Open Gwhen, go to Settings, and tap 'Restore Purchases.' Your subscription is tied to your Apple ID, so it will restore automatically if you're signed in with the same account you used to subscribe.
Why is my recommended window different from the forecast app?
Gwhen scores the forecast against your own activity thresholds, not generic weather grades. Two apps can use the same forecast and still disagree about what counts as 'good.' If a window looks off, check that your thresholds match how you actually feel outside.
Can I use Gwhen without sharing my location?
Yes. You can enter a location manually for any activity. Location permission is only needed if you want Gwhen to default to where you are right now.
How do I disconnect my calendar?
In Gwhen, go to Settings > Calendars and toggle off the calendar you want to disconnect. You can also revoke access in your device's Settings app under Privacy & Security.
My Live Activity isn't showing. What's wrong?
Live Activities need to be enabled in your iPhone Settings under 'Face ID & Passcode' or 'Touch ID & Passcode,' then 'Live Activities.' Also make sure Gwhen notifications are allowed and you have an active window for the day.
How do I delete my account and data?
Send a request from the email associated with your account to hello@pfplabs.ai with the subject 'Delete my Gwhen account.' We will confirm deletion and remove your preferences and activity data within 30 days.
Billing & subscriptions
Gwhen Pro is billed through Apple's App Store. We do not process payments directly and cannot issue refunds. To manage, cancel, or request a refund for a subscription, use your Apple ID settings or visit reportaproblem.apple.com.